West End Embroidery are completely dedicated to your total satisfaction.
Our Contact details:
West End Embroidery
Orchid Cottage Drury Lane Mortimer Common Reading RG7 2JN United Kingdom
Phone: 0118 9332670
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
Shipping and handling charges are calculated in the shopping basket after you have selected a shipping destination in the checkout. For UK deliveries, we usually send by first class mail, unless advised otherwise. International orders are usually shipped by air.
If more than one kit is ordered at the same time, the shipping charge calculated in the shopping basket may be too high. In this case we will revise the shipping charge down, and advise you by email.
If you would prefer your delivery to be tracked, please advise us in the comment field of your order, or by email. We will confirm the revised shipping cost to you by email.
We will normally send your order to you in 2 business days . International orders are generally received in under 14 days.
If your item is not in stock, we will back order for you. You will not be charged for any item that is out of stock. You have the option to cancel your order if you would rather not wait.
Credit Card Security
For your security, credit card details are entered in a secure (SSL) area. They are not held in clear text on any web site.
If you need to reach us, please email us using the link on the left, alternatively, you can call on 0118 9332670 (International +44 0118 9332670) or write to us at Orchid Cottage Drury Lane Mortimer Common Reading RG7 2JN United Kingdom
West End Embroidery do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We hope that you will be satisfied with your goods. If you change your mind, please advise us in writing, or e-mail within 10 days after receiving the order. You should return the unwanted goods, at your cost, within a further 21 days. All returned goods should be unused, and in a suitable condition for resale. Once the goods have been received, we will refund the cost of the items and postage to you.